MSV offers a number of free benefits to its members including:
Practice Services Helpline (800 | 746-6768, ext. 1060 or by e-mail)
The MSV members-only coding helpline provides physicians and their staff assistance with questions pertaining to coding and documentation, general practice management issues, office policies, etc.
Documentation and coding assessments
MSV staff is here to help members with the innumerable aspects of proper coding. MSV also offers reviews of coding and medical record documentation to help practices determine if they are correctly following guidelines from the Centers for Medicare and Medicaid Services (CMS) and other payers for appropriate billing. These reviews help strengthen the financial health of the practice and offers protection from the risk of audits with medical chart reviews. This also provides the opportunity to identify areas of improvement in the documentation, coding and billing processes, identifying areas to use national best practices. The chart review includes:
A quality review of each chart's documentation and coding by a certified professional medical coder.
A detailed audit report of the findings along with recommendations and cross references to coding guidelines.
A consultative session to review the audit report and provide training and education based on the findings.
An assessment by a Certified Professional Coder will help your practice determine if there has been any inaccurate coding or any other weaknesses in medical record documentation that may expose the practice to problems with payers.
Although the new Oct. 1, 2015 ICD-10 implementation date may seem like it is a long time from now but it is never too early to being preparing for ICD-10. Start getting ready now by letting MSV do a clinical documentation ICD-10 assessment.
A clinical documentation ICD-10 assessment will:
validate sufficient ICD-10 documentation;
identify ICD-10 clinical documentation deficiencies;
identify ICD-10 training specific to your needs;
avoid an increase in denied or unbillable claims; and
prevent an interruption in revenue.
MSV Business Associate Agreement for Practice Services Log Program (PDF)
Hassle Factor Log (800 | 746-6768, ext. 1060)
MSV’s hassle factor log addresses problems ranging from delays in payments to denial of services. This program provides members and office staff a quick and efficient means of communicating health plan problems to the MSV, whether it is on an "information only" basis or a request for assistance.
Hassle Factor Log Form (PDF)
Our practice services, including access to the Practice Services Helpline and Hassle Factor Log, are offered as member benefits at no additional cost to individual MSV members and group practices with at least fifty percent membership. Issues requiring extensive MSV staff time and resources are offered as consulting services at competitive rates to individual MSV members and group practices with at least fifty percent membership.