Medical Front Office Skills Certificate Program
This program covers patient satisfaction, medical ethics and etiquette, communication techniques, the medical record, patient data collection, and privacy/security compliance.
Explanation of the revenue cycle includes role plays on how to ask for money and highlights the importance of collecting payment at the time of service. Includes review of medical terminology. Communication and conflict resolution techniques will be discussed to ease communication with angry and abusive patients.
Highlights:
- Customer service guidelines and proper implementation
- How to more effectively schedule appointments
- Charting and medical record documentation guidelines
- Insurance basics and the importance of patient education
- Importance of billing and collecting within established guidelines
- Creating a culture of safety and compliance
2 Sessions: May 13th and 20th, 2026