The Medical Society of Virginia’s (MSV) database vendor, ProTech, featured us in its publication for being such a wonderful technology partner and for finding fun ways to encourage user adoption and organizational change management. See the feature below.
Medical Society of Virginia Celebrates Anniversary of PCBS Go-Live!
The Medical Society of Virginia (MSV) celebrated the first anniversary of their Protech Cloud Business Solutions (PCBS) launch in early September with a birthday party, complete with a cake, piñata, and UX Scavenger Hunt. According to Director of Information Technology, Margaret Harris, the staff was divided into teams for the UX Scavenger Hunt. Each team had to find the answers to questions they were given using the UX system. The winning team got to whack the piñata.
MSV is an example of a customer who has taken clear ownership of leading user adoption and organizational change management, both during their initial implementation and as an ongoing process. Margaret knew that user adoption was never something that could be considered "done". This ongoing commitment to user adoption ensures that the system serves MSV's business needs effectively in the face of staff turnover, new initiatives, and changing membership needs.
In addition to celebrating their PCBS birthday, MSV launched a new website in September. The site was designed and developed by Protech partner Balance Interactive and is supported by a brand new MX portal.