“To work passionately for and collaboratively with our clients to offer creative strategic solutions for their insurance and risk management needs. Striving to be their trusted advisor, we are committed to integrity, professionalism and accountability while providing superior customer service.”
The MSV Insurance Agency’s focus is on serving the medical community. We stand by the mission of our organization while serving over 3,000 physicians in Virginia.
Culture and Values
The MSV Agency shares the same values as all entities of MSV. These core values define our culture, corporate goals and commitment to our employees and clients. These six values guide our customer interactions and are an essential part of our Trusted Choice and commitment to Customer Service excellence. The core values are as follows:
We will maintain and exhibit the highest level of character, competence and skills in our workplace. We will celebrate our differences and similarities.
We will act ethically and honorably in our dealings with others.
We are committed to our clients (members and colleagues), our mission and to each other.
We will work together in our focus on our clients (members and colleagues) to achieve shared success. We will be flexible, communicate frequently and openly, display a positive attitude, exude leadership through our actions, cooperate with each other and value teamwork.
We will hold ourselves accountable to deliver our objectives. We will be dependable, timely and act with a sense of urgency to accomplish our goals.
We believe in fostering an atmosphere of excitement that encourages our associates to continually look for bigger and better ways to improve and grow as an organization. We encourage strategic risk taking and embrace positive change.
As we grow, we continue to develop new products and services to meet and address the evolving risk our physician community faces, from increased regulation, the use of new technologies and the increased changes in the health care industry and business.