The Curi FAQs (below) are responses to some of most frequent questions the Curi Team has received from their members—on issues, including continuity of coverage, telemedicine, practicing outside of specialty, and billing. Note: These FAQs will likely continue to evolve as the Curi team receives more questions.
For further guidance or support on COVID-19, or if you’re a Curi member with questions about your coverage, please contact Curi’s Risk Management Department or reach out to your agent and/or Curi Member Services Representative at 800-662-7917.
The Doctors Company is committed to sharing important information and support during this unprecedented time. Check these links regularly for the latest updates and to stay in the know.
The Doctors Company will follow any federal or state orders regarding premium payments during the pandemic. In addition, we will adjust policy cancellation and premium installment due dates if your practice has been disrupted by COVID-19—to ensure there is no break in coverage if you are unable to make payments due to impacts of the emergency.
Call 800-421-2368, press 1 for Member Services, then 1 again for The Doctors Company Billing.
Please note all coverage is subject to actual policy terms and conditions. If you have coverage, billing, clinical risk, or other questions about your policy, please call MedPro at 800-463-3776 or contact your agent/broker.
Note: During the pandemic, customers are encouraged to visit ProAssurance.com/COVID-19 for frequently updated medical liability and service information.
We also recommend that insureds and agents use our online services for faster access to administrative resources. Visit our secure services portal (SSP) page for a list of services, including credentialing, certificates of insurance, billing, payment, online seminars, and risk management information.
For questions about the SSP or assistance in creating your account, please contact web support at 205-439-7956 or WebSupport@ProAssurance.com.
We urge our Doctors to make their own health a priority in these trying times. As you have probably emphasized to your patients, “Care for the caregiver!”
If you have coverage, billing, risk, or other questions about your policy, please contact us at 800-492-0193 (Toll Free), 410-785-0050 or contact your agent/broker.
Risk management direct lines:
Program info: 443-689-0215 or 443-689-0204
Questions/seeking advice: 443-689-0224 or 443-689-0169
If you have coverage, billing, clinical risk, or other questions about your policy, please use the following contacts for Coverys Policyholders:
Policy and coverage questions on COVID-19: firstname.lastname@example.org
Risk management questions on COVID-19: email@example.com or 800-225-6168, option 9
CNA’s priority is to remain available and provide a consistent level of service to help you continue business.
Our Claim professionals have deep expertise in the coverages we write and the industries we serve. With ease of reporting claims 24 hours a day, seven days a week, multiple channels to report, and an after-hours escalation process to help manage your most severe claims, you can be confident you have the right people performing the right tasks at the right time, working to resolve your claim as quickly as possible.
To speak to a highly experienced claim service professional, call 877-574-0540, or visit cna.com/claim to report a claim online.
Small business policyholders should call 833-FNOL-CNA (833-366-5262) or visit www.FNOLCNA.com for all claim reporting and questions.
From The Hanover Insurance Group:
We're committed to helping keep you safe during the coronavirus (COVID-19) pandemic and enabling you to manage your account through limited contact.
As we've all experienced, the COVID-19 outbreak has raised a lot of new questions and created unprecedented circumstances. As a company committed to being there when you need us most, we are addressing these new situations. We've started to receive some questions and want to share what we know as of now. Review FAQs and other resources the Hanover team has made available are posted on the COVID-19 Information Center.
Connect with our team
We're pleased to let you know that 95% of our frontline service representatives are fully set up with work-from-home capabilities. If you prefer to speak with a member of our team, we are fully staffed and ready to assist you. Please reach out to us at 800-628-0250 to report a claim or 800-573-1187 to pay your bill.
From The Hartford: We’re All in This Together
As businesses, as communities, as families, we will face down the global coronavirus pandemic as one. The Hartford is committed to the safety and health of our clients, customers, employees and the communities we serve. We will do all we can to help them adjust and adapt to this unprecedented situation. Here’s what we’re doing so far.
You can report a commercial property claim online or call us anytime.
Use our dedicated phone number, 800-787-5677, if you have flood damage.
Report a claim, check the status of a claim, and general claims services
Claims Service Center
Phone: 1-800-765-9749 (Mon-Fri 8:30am - 8:00pm ET)
The Catastrophe Call Center
The call center is now operational 24/7 to service customers reporting a catastrophic loss after 8:00pm
Phone: 1-800-765-9749 (Mon-Fri after 8:00pm ET )
Report a Claim
We will always be here when you need us. If there is anything that we can do for you, please do not hesitate to contact us.
For Business Policy Service Questions: Contact Your Agent
Billing Questions: 1-800-252-2268
Report a Claim: 1-800-238-6225
Report a claim online or check the status of a claim: Online or 1-800-238-6225