Trusted Choice and Customer Service Excellence
There are many things that set the MSV Insurance Agency apart from other insurance agencies. It starts with an unparalleled depth of knowledge and a strong commitment to excellence. We believe in taking the time needed to help familiarize our customers with insurance areas they may not understand. We want our customers to be confident they are making the best insurance buying decision. Transparency throughout the relationship is an important aspect to building trust and employees are not incentivized to promote specific products.
The MSV Agency has committed to abide by the Trusted Choice standards and is recognized through use of the Trusted Choice logo as one of the best agencies in Virginia. These standards, combined with our high business ethics and strong commitment to excellence, delivers a unique customer service experience and trusted relationship with our customers.
Commitment and trust is the foundation of our business and that has kept our average customer retention rate at 98%.